We are here to help with issues related to the setup and functionality of EMG and EEG devices.
Tech support costs: $225 per hour
Support Provided:
Our professional technicians offer remote assistance for a wide range of software issues across various programs and operating systems. Supported platforms include:
- XLTEK NeuroMax
- EDX, UltraPro, Viking Quest, Synergy PIU, Synergy Plinth
- Running Synergy Software - Versions 15 to present
- Running Viking Software - Versions 21 to present
- Cadwell Sierra Wedge, Cadwell Sierra Wave, Cadwell Summit, EasyEEG
- Running software Serra XP - Version 3.3.3
- Running software Sierra Wave - Versions 7 to present
- Running software Sierra Summit - Versions 3 to present
- Windows 7, XP and 11
Common issues we assist with include, but are not limited to:
- Report generation and modification
- Communication and connectivity problems
- Software navigation, usability and settings changes
- System interference and performance issues
- Remote software support available for new Doctors
Please Note:
While we strive to provide the best possible support, Admar Neuro is not responsible for issues caused by third-party software, operating system updates, or changes made by external vendors. These updates may affect the performance or compatibility of the software or hardware in ways outside of our control.
To reduce the risk of unexpected issues, we strongly recommend the following:
- Avoid connecting equipment to the internet
- Disable automatic updates
- Maintain regular backups
- Avoid installing third party software
A technical support representative will contact you within 24 business hours (Monday–Friday) of your request.
If the issue is determined to be covered under warranty, tech support charges will be fully refunded.
Should your equipment need to be sent in for repair at our facility, all technical support fees will be credited toward the final repair cost.
By submitting a support request, you acknowledge and accept these terms, including the hourly billing rate and our limited liability regarding third-party updates.